We walk in and the cashier greets us (but you can tell she doesn't want to be there) she explains the menu and how we can build the rolls she gets a little snappy when we mistakenly try to add an extra topping, I wanted that extra topping and I would've asked if it were possible to pay extra for the extra but she was just so rude lol. Anyways we move onto the rolling process and we get to watch the boys roll 'em out which was pretty neat. The Ice cream was amazing!