From the freshness of the food to the personalized services, PDQ truly does live up the the "People Dedicated to Quality" name. It starts, for me, in the drive-thru ordering at a window with an actual person rather than a speaker box where nobody can understand one another. They ask your name. They repeat your order. They truly seem to care. The quality continues when you pull to the next window and they verify your order once again. On my latest visit I was ordering for two people and I was asked if I would like a drink carrier. Why, yes I would. Thank you. My food took a few minutes to come up but by no means did it take too long. I mean, this food is fresh so why would I care to wait maybe five minutes. Nevertheless, I was apologized to for the wait. All this time I am being called "sir." In a world where customer service has taken a back seat to money making, PDQ still shows they care. And the staff seem like they want to be there. It makes me want to be there too. Keep it up.