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  • EDITED TO ADD: I have to say I'm blown away by the fact that the owner responded to my review less than an hour after posting!!! That in of itself tells me great customer service is as important as the GREAT food that's offered at Que Onda. Therefore I feel 5 stars are more than deserved, new businesses experience small issues just as we saw last night. Clearly the owner/s are on top of doing everything to make things right and that alone says a lot!!!! Opening a new business is NOT the easiest thing to do and often "takes time to work it all out", it's clear that's exactly what these folks are trying to do!! I promise if you give these folks a try you won't be disappointed in the least!!!!!! We've been twice in a week, so needless to say the food is Great!!! So our first visit was beyond wonderful as well as our server. The salsa is very good as is the cheese dip. All this to say our second visit is the reason I can't give 5 stars. The food was still wonderful as it was the first time except......my three soft tacos all had torn shells. Torn so much that it was impossible to pick them up to eat. That's such an easy fix, you know the person preparing them noticed the shells in that condition. There's just no excuse for suck lack of attention to detail especially being a new place. I'm not sure if the cook was new or not feeling well as my plantains were horrible I took one bite. They weren't crispy as they should've been as mushy inside. Our server tonight noticed I'd not eaten them and had a lil chuckle when I said they weren't good. The other issue tonight was the refried beans were beyond cold. I hope this is just growing pains for them and a sign of inconsistent food quality. I know we'll give them another try hopefully everything will be as great as our first visit.
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