Used to love NBN because of it's suited for everyone menu. We have been going here for more than a year (since we discovered it).
This last visit was beyond disappointing.
Firstly, they changed an ingredient and ruined the flavor of the dish. When i asked to have it made without it as i never eat it, they grumbled. The dish was redone BUT WAS UNCOOKED.
So again i complained. The guy in charge was CLEARLY TOLD IT'S UNCOOKED. He replied he couldn't understand the problem. Seriously?
I wanted to leave and wanted my money back. They refunded my part of the check not my husbands WHEN I CLEARLY SAID WE DO NOT WANT TO EAT HERE ANYMORE AND WANT A REFUND. He left his noodles UNTOUCHED. Still we paid for them. The worst is we asked for a FULL refund and were told we would be getting it. Yeah right? What a LIE.
Is THIS how you 'resolve' complaints? Let alone an apology for such a negative experience, you didn't even have the courtesy and decency to refund the FULL AMOUNT for an order AFTER being told to do so.
Do you have a problem listening or is the command of the English language a challenge for you. Either way there is NO excuse for treating a customer with such little regard.
Too bad there is nothing below a one star. Even that is a compliment for your terrible service.
You are crooks!! You are Liars. And that's as simple as THAT.