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  • Horrible experience! Purchased a ML350 from here and before I had even made my first payment it was in the shop because it had left me stranded by refusing to start. They claimed they had no idea what was wrong. Chose the cheapest fix which was replace the push button starter and send me on my way. The next month it happened again. Back to the dealership. This time it was a code that needed upgraded and sent back home. This last time was the straw that broke the camel's back. It left me stranded at night. Transmission completely locked up. Took 4 hours to get a tow. So in the dark I wait until 11pm for a tow. Dealership calls the next day. No progress. No idea what is wrong with it. Two more days later they replace a steering column module and hope that's the fix. During this process the service men are telling me that this car is not typical and they would not feel safe putting their wives and girlfriends in this car with all the problems it is having. I go in to speak to the manager expecting with the prestige of the Mercedes name that they will want to stand behind their product and make this right. Instead I am told that my car has depreciated over the last 4 months and 9000 miles I had added to it by right at 10k less than my financed amount. I could only trade it in as if I didn't want it anymore and eat the cost of the difference. Infuriated I argue. My anger turned to tears at how they could be so indifferent to a faulty vehicle that they sold and even though it was still under warranty and getting fixed for free it was leaving me stranded around once a month. I have missed work. I am afraid to drive it period. What happened instead is I went to Mercedes of South Charlotte which is not a Hendricks owned establishment and dealt with people instead of a bottom line and even though they made nothing on the ML350 they put me in the Mercedes name was restored and they have gotten a return customer in me. The service Dept at Hendricks was the only positive thing at that place. I wouldn't recommend anyone to purchase a vehicle from them and to the manager that made me cry I can only hope he gets the fortune to own one of their vehicles like he sold me! Disgusting to the Mercedes name!
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