I took my son to his friend's birthday party here. It was like a very small version of Pump It Up. The first thing I noticed was floors were concrete with a thin foam like covering only around the bounce houses which I thought was dangerous for the kids. The owners (or at least who I believed to be the owners) were running around still setting up when the party began. So far the party was great. Then there was a lady (owner I think) who deflated the basketball hoop and was saying (rather loud) how disrespectful the people were and how this was her house and they will have to pay for this. My first thought is, I wonder what happen and why she would be saying this in front of her clients guests (and her potential future guests). My son came and told me that she was yelling at people for jumping on the inflatable basketball hoop, and that her mats were tore up...the cheap foam mats I can get for my son with the alphabet on them...I couldn't believe that she would for one say these things to kids, and two that she would bad mouth her client and/or her clients guests out in the middle of the party. With this being said and I was a potential customer I will not be back to this place. Even if something was broken it shouldn't not of been brought up in front of the guests and especially the kids. I was very disappointed in the customer service of this establishment and will not be back.