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  • What a poor experience I have had with Windy City. It is a shame, because I used to like the service they provided. Today, I went in as I normally do to get my car washed. I drive a Focus ST, which is a compact car by most standards, and in the past I have not complained when charged for a full-size vehicle as I generally liked the work they did. Mind you, they have pricing for compact and subcompact cars. Now my car is normally covered in bugs from doing my drive between Vegas and LA, but as I have recently moved, that is no longer the case. I went in and was told not only was I going to be charged for full size, but that I would be charged additionally for the bugs on the front of the car. I stood there and looked at the front of my car with the employee in disbelief, who insisted that he would have to charge me for what was truly a normal amount of bugs (read: not enough to warrant the charge). I have paid the bug charge almost every time in the past, understanding that it may need extra attention, but have the distinct feeling now that this may be a fee that they charge to nearly everyone, especially if they have out of town plates. My favorite part was the employees excuse, that they have to physically wash them off. Well, aren't you going to physically wash of the rest of the car as well? Makes no sense. I went looking for Nick, and he wasn't around. I'm very disappointed.
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