I go to Paradise Bakery fairly regularly in Surprise and while it's not perfect, the Chicken Walnut Salad sandwich and the chicken with wild rice soup call my name from time to time and I was taught to always come when I'm called. I was heading out to the Wigwam today and stopped in at this Paradise Bakery location for a bite. Lunch starts at 11. I stood right in front of the sandwich station watching a worker still making omelets and purposely said nothing, wondering when or if she would ever look up at me. I do this from time to time to test the service and this PB failed.
I knew she knew I was there but she made a point not to make eye contact with me until my friend came over from the bakery side after ordering her smoothie to ask me what the hold up was. I then said very loudly that I was still waiting for someone to take my sandwich order. It was 11:15. The omelet worker never did look at me when she asked someone to come over and take my order. I placed my order for my sandwich and then got my soup. I had to wait for an employee to wander over to the cash register and then realize she didn't have a cash drawer in order to pay. More meadering employees before the cash drawer came. I didn't get my sandwich until 11:30. I ordered a 1/2 chicken walnut salad sandwich. Nothing special...no changes to it. It took 15 minutes to get it and that would be 30 minutes after changing to lunch. That's unacceptable.
I will skip this location in the future not just because of the slow change-over to lunch on a slow day but because the employees were just indifferent and slow and this is often indicative of a poor management team. I can spend my money at better places.