I went in recently for my second visit to see if the cupcakes were as good as I recall. Yay! They were. I don't get the negative reviews because honestly, these are the best in the city or at least one of 3.
They use a cooked swiss meringue buttercream that is smooth,light and not too sweet. I didn't feel sick eating it like I have at other cupcake shops. One of the owners came over and chatted for a while and was very nice.
I was originally really sad that they are too busy to supply cake for my daughter's upcoming birthday but now I know to ask earlier. It is also a testament to how good they are.
One thing I really appreciated was one of the owners advising me on how to keep costs down by buying my own toppers that they would put on their own pretty cupcakes with some sprinkles or pearls. That was very kind since my daughter is only turning 3 and I am not cheap but kids don't eat much cake or cupcakes so it's really for the moms. I would have used them if it wasn't for the fact they couldn't do a topper cake to go with the cupcakes.
I highly recommend them.