Very disappointed--I have been receiving my haircuts from this establishment off and on for a couple of years. When I came in today I requested a certain stylist. The manager told me it would be a 20 minute wait (in my opinion she was rude and unfriendly). I sat in the waiting area watching people come and go for about 40 minutes. Finally, I walked around the corner so I could see what the stylist I requested was doing. I realized that she was cutting a person's hair that walked in about 35 minutes after I arrived. The reason that I am upset is because the manager could see that I had been sitting and waiting for 40 minutes or so. Nobody even bothered to ask me if I was waiting for my appointment. I walked out and they definitely knew I was upset. I gave them my phone number so we will see if they call and attempt to rectify their poor customer service.