I would give it 4.5/5 stars.
I called last minute for an appointment when the place east of there was booked solid on a snowy Sunday!
Who knew that "Sunday waxing" was a thing ;) I was happy they had a slot left 30 mins later.
*Tip: call and book an appointment
I arrived a few minutes early and filled out a short form (including a waiver) as it was my first time.
The esthetician was ready for me and took me into a clean room and showed me where I could put my belongings as well as where other things were in the room e.g. A small towel. She also asked what areas I needed waxed. She provided instructions and then left while I got ready and came back a few mins later.
I can't remember her name as it was very unique and started with the letter M. She kept up a nice cheery banter most likely to distract me from any pain.
She was good about not making me feel self-conscious as she was very nonchalant and kept on chatting. She was quick and let me know how many more strips she would be using. It was quite quick thankfully! I won't say it was pain free but it was as painless as could be expected for having your hair ripped out using hot wax. Ha!
Before she left the room she gave me instructions for 2-days post waxing (loofah/exfoliate!) which was helpful.
And pointed me in the direction of the complementary wax removal spray, body lotion and wipes which I appreciated.
I didn't feel rushed as they have many rooms and it took me a while to get all my outdoor winter layers on. But she just took the next client in the room next door.
The receptionist was pleasant and knew what service I had. They accept all types of payment except Amex.
You can add the tip on your credit card too.
Location: conveniently close to subway and or streetcar.
Would I go back? Yes! (Maybe on a Tues or Wed when it's 15% off)
Would I recommend to a friend? Yes!
Call ahead!