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| - I mean, it's not that this place is a bad gym, its just....
I'm a member here, but I won't leave even though this place does kinda suck, almost in an endearing way. Like they (LA Fitness) are totally fine in some aspects- they have a decent array of equipment and yeah the machines get full at peak hours but that's pretty normal in gyms, get over it winney babies. BUT they (you know LA Fitness) suck so bad at customer service! so bad.
alright, so I sign up and I was able to talk the "show you the gym and get you to sign up" guy to give me a decent deal, I thought? Plus at signing up I found out I get a free personal training sesh, yay! I like it! I'm no stranger to the gym but I can always learn more right? So this is where the fun starts.
OK so, I make an appt for my free sesh for the next Tuesday evening. You know because I have a JOB and I can't come in during the day. So I show up at my free sesh the next Tuesday 5 minutes late, my bad I didnt plan well. Front desk girl, who is obviously stupid-- by the way, says to go sit on the couches because my trainer isn't ready for me yet. So I'm like, "ah, I get it. You're punishing me for being late. I understand I was really naughty in being late, I'll wait for 5 minutes or so to make it up to you." K SO where I'm sitting I can plainly see my trainer in the window's reflection. Home girl is like gabbing away with one of her friends or clients or whatever at her desk. I CAN SEE THAT IS WHATS HAPPENING. I'm not that naive. Anyways I wait for like 20 minutes, watching the gab fest go down. SO then the trainers girlfriend, client, whatever leaves, (I can see this all happening because of the reflection in the window) and THEN homegirl picks up the phone and does something. Like 2 seconds later stupid front desk girl comes up to me and goes: "Um, so you're trainer is double booked (Mind you it is now 7:45 pm on a tuesday night) and she can't see you."
I KNOW i'm being lied to but I have no way to prove I'm being lied to. Anyways I figure I'lll play the docile customer role and just reschedule. So I tell Stupid Front Desk Girl I want to make a new appointment. Well at that moment Stupid Front Desk Girl is SO overwhelmed with like 4 people checking in at once she can't put my new appointment in the system so she writes it down on a little piece of paper and assures me that I will have a new appointment next week. I smelled trouble then.
Soooooo on the day of my next appointment, feeling some doubts in my heart, I call ol' LA fitness to confirm my appointment. AAaaaaand they don't have it in the system. Shocking. It was then and there I came up with my new game I play with the LA Fitness people. I tell the person at the front desk "You know, this isn't your problem, but your boss or whatever, corporate culture? HAS LIKE THE WORST CUSTOMER SERVICE IN THE WORLD." she kinda like mumbled a few things and didn't even offer to reschedule a new personal training sesh. I kinda figured- eh I give up on the free training session.
Ok so then some time passes and during that time I lose the credit card I put my gym membership on. I cancel the card, like a responsible human being, and then carry on with my life. So come the first of the month I get a call from LA Fitness at 8am about my card being rejected. Well that day I was flying, like across the country, so I didn't have time to deal with the whole card snaffu. I figure I'll fix the matter next week, pay the people, and all will be fine... Um apparently thats not how it works at LA Fitness because I got 5, yes 5 more calls that day about my card not working. Finally, on call 4, I cave pick up the phone, and I say "You know my cards not working, I intend to fix the problem, BUT don't you find it kind of ridiculous you people are hounding me with phone calls? Please leave me alone, I will fix this but I'm traveling today and I really don't have time to deal with this (kind of a lie, but whatevs)" Anyways the lady on the phone was like "ok ok ok we won't call and you can get this fixed next week" and I'm like PERFECT. ------- then call 5 comes.
so then I play the game again, guy on the phone wants to know about the dead card, and I'm like "you know, YOU PEOPLE HAVE THE WORST CUSTOMER SERVICE ON THE PLANET. I know it's not your fault homeboy, but I already said I would fix this problem to SOMEONE ELSE ON THE PHONE SO STOP BOTHERING ME. I'M BUSY WITH LIFE SHIT."
ahhhh see and then I got my way again. they left me alone.
Anywho, so I like LA Fitness, the facilities are fine, not great, but it works. I like it. and its fairly clean. which is good. plus they seem to have lots of classes, ones i have never done but hey! its still cool.
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