I never had a bad experience at this store until last week. I sat with Joanne and it went down hill from there. I asked for warm syrup for my pancakes and she replied, "we don't have any warm syrup." Then went as far as picking my syrup up and and stated, "This syrup isn't cold, if it was cold the bottle would have been cold." I just don't understand with a microwave, stove, oven, food warmers, and fire place why I couldn't get a bottle of warm syrup. Moral of the story, do NOT sit with Joanne.