I got granite counters. They're amazing. Really beautiful. Here is the problem...when installing the lovely counters they put a nick in my brand spanking new floors. Tiny. Not even that big of a deal. But bothersome because the floors were brand new. Not only would they not admit to it, but they called me a liar and then wouldn't return any calls. No joke. Tiny problem. Would have cost them a few dollars in floor filler. But instead they picked the path of having TERRIBLE customer service.