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  • Terrible billing/contracts, nice facility. Would not recommend. Costs much more than your contract states. So they have rather painful contracts that are fulfilled with a third party called FiServ. I had an issue with my card being shut off by my bank because of fraud. Rather than informing me that my card had expired, I was immediately charged a $25 late fee. No call, no email, no nothing. If you forget to update your card info (or in my case, find out when my card got shut off), you get a $25 fee. It took the front desk weeks to inform me of the issue and once they did, they had no intention of helping me. Instead, they handed me a card with a phone number on it to call. M-F 9-5. It gets better! It happened again! This time, when my card was replaced, I went in and gave them the new credit card number on the same day. According to my contract, I was supposed to inform them of any changes in my credit card number 30 days in advance. I have no idea how I could do that when I am being billed twice a month. When I called to complain, I was treated like I was committing fraud. "Please have your bank send you a letter stating that there was fraud on your account to have the charges removed." TLDR; Their behind the scenes customer service is atrocious. You are likely to have a billing issue at some point, and when you get charged a fee, they will act as though it was their right to take it from you.
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