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  • One word: AWFUL!!!!!! About a month ago, my parents took my two little boys to dine-in at this Pizza Hut. They waited over 45 minutes (after ordering) before my mom went up to inquire about their pizza. It hadn't even been made yet (??) but soon came out, hot, with the right toppings, etc. My parents weren't thrilled, but their meal was comped, and the waitress gave them some excuse about how "the manager just didn't show up to work" so they were ok with it. Fast forward to this week- we called in a to-go order and were told it would be ready in "20 minutes". My dad and I drive up to pick it up. As soon as we walked in the door, this is the sight that greeted us: an empty dining room (one occupied table, three dirty non-bussed tables), a waitress who was literally running through the restaurant, nobody behind the counter, and 8 people standing around waiting to be helped. Talking to the other customers we were told they were all waiting on pizzas that had been ordered on the phone or through the website. A girl walked up to the register and asked if she could help the newcomers, she told the lady in front of us, "We gave your pizza to someone else. We are making you a new one." then tell us, "Yours isn't ready yet", turns around, and walks off. We spent the next 40 minutes standing there waiting for our pizza. As far as I could tell there were three people working, the waitress, a cook, and the cashier. The waitress was hilariously awful, between the rude attitude, the literal RUNNING from the dining room to kitchen and back again, and her form of communication (one guy gets tired of waiting and asks if he can just get his money back; she bellows, "I NEED A REFUND UP FRONT" as the cashier is nowhere to be seen). This place desperately needs new staff from the management on down. The cooks can stay, if they can pick up the pace, because once we finally got our pizza it was hot and made just as we ordered it. By the way not once did anyone in the restaurant apologise for the wait or offer to discount our meal, throw in a free side or soda, nothing. Really terrible experience for multiple customers and it was obvious they could not have cared less.
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