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| - I went to the Color Lab a while ago to get some highlights.My hair is dyed dark brown (nearly black) and at one time I'd had espresso highlights in it. I returned to one all-over colour eventually because it was easier to maintain, but eventually I wanted those espresso highlights back. I figured a salon specializing in colour would be a good place to go. I couldn't have been more wrong.
I walked in and there were three men working there, I was the only client. The man who was doing my hair told me how he'd trained at the Vidal Sassoon Academy and really talked up his skills. I felt like I was in good hands. I told him what I wanted (espresso coloured highlights) and he told me it wouldn't be a problem. The three men were crowded around me the entire time, chatting with me. Once my hair had processed they washed it/toned it and asked if I wanted to have my hair blow dried for an additional cost. I can't remember how much it cost, but I really didn't want to spend too much money, so I declined. I was directed over to a blowdry station where I could do it myself. Once this happened the attitude of the guys seemed to change. They stopped talking to me or acknowledging me. A new client walked in and they all gravitated over to her.
As my hair began to dry I was finally able to get a good look at my highlights, and to my horror they were extremely brassy golden yellow. It was as if they'd just bleached my hair, put some toner on it, and that was it. They were not even close to being any type of brown, let alone the espresso I had wanted. They were this disgusting golden yellow color! I couldn't believe it. I'd had the exact highlights I'd wanted done before, so I knew it was possible. I have no idea what happened, but it was a disaster. I tried to calm myself down as I began panicking internally, telling myself I just needed to get used to them and they really weren't that bad.
Meanwhile none of the three men checked in on me, they were still swarmed around the new client. I found this really rude. Why are three people only giving attention to one client and ignoring the other? I walked over to the cash register and waited until one of the guys acknowledged that I still existed. He didn't say anything about my hair, just processed my payment and that was it. I left feeling unhappy with my hair, and very annoyed with the staff.
I got home and my family asked what had happened to my hair. The highlights looked dirty and stringy, not to mention extremely brassy and golden. After a couple days I went to a different salon and returned to one all-over dark colour. I haven't been back to the Colour Lab since & won't ever recommend it.
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