Went there for Afternoon Tea (by Europea) last Saturday after purchasing a Groupon.
I had been to Birk's Afternoon Tea a few years ago, which was by Europea as well and I had a marvelous experience: food and service was very good.
This time though, not so much. Took forever to have service, they were barely seen throughout the experience and it took forever to get the bill at the end. The food was clearly made in advance, just waiting to be plated and served, the scones were dry!!!! that is, I think, a punishable offence in the UK! And the tea was barely warm when it got to our table.
I appreciated the opportunity to spend time with my friend, but will not go there again, even at a discount price!