I love this guy, and a half.
He's a gentle fellow, and apologized for not being able to help me - though it wasn't his fault whatsover.
Brought a pair of good boots in, to be repaired. Unfortunately, the sole isn't made of rubber but some foam-like material in which no glue out there can bind to.
Lovely man, he placed the boots back into its original bag, and then courteously tied the handles together.
Small details, but memorable ones that make Tino stand out as sincere and as a valued business person - one that I definitely return back to.