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  • We have not had a great experience with Lee's Quality Counter Tops. A number of years back we had an estimator come out and measure for new LG Hy Macs counter tops which are very similar to Corian. We agreed to a price and they set up installation. Turns out when they arrived to install the estimator named George had measured incorrectly and they were short on the piece that had been cut for installation. So instead of ordering a new complete counter top they said putting in a seam with an additional piece on the short section would be fine and we would not even see it. Well this was ok for awhile but soon the seam started to separate so we called them requesting they replace the counter top and they said no they can repair it. So another installer came out and fixed the seam and it looked fine again. But, yet again, after a period of time it started to separate. Once again they refused to replace the entire counter top and another installer came out and repaired it. Not to bore you but this happened two more times and they still would not replace the entire counter top after it was their estimator who made the measuring mistake and nothing we have done to the counter. Please note they also installed this seam directly above the dishwasher which obviously heats up and over time causes the seam to separate. Amazing huh! Well, it is separating again and when we call Lee's now they refuse to do anything as they are stating a new owner purchased the company since the last time we called in and he is saying he will not do anything as the counter is not longer under warranty. Listen genius!! It was the previous owner and one of his estimators who made the original mistake that started this but you purchased the company and inherited anything that comes with it. Your refusal to honor correcting this is atrocious customer service and will certainly not earn you any goodwill or referrals from anyone we know or from anyone we can reach with this story to warn them about what to expect customer service wise from your company. Buyer beware!
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