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  • What a *great* crew here! Start to finish, Customer Service was outstanding. The Genius Bar workers, Jeffrey and Katie, helped me with an issue that has mystified others in other places. They *patiently* took the time to understand, deeply, why things weren't working as they should be and explained each stage of the trouble-shooting as they tried different possible solutions. People who can work this degree of wizardry with technology don't *always* have the best people skills but these two have it ALL. It makes me very happy when people are proficient but, also, kind. I highly recommend this Apple Store! :^D
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