We were attracted to this tea shop by their human-sized Italian Gelato sign on the door and wondered if this asian buble tea chain actually carried Italian Gelato.. Not to our surprise, we found out that they didn't really have a very good selection of gelato flavors. In fact, they only carried ONE flavor, which the staff called it - "yogurt flavor". After much confusion about the false advertisement on gelato, we contemplated on leaving but decided to sit down and get something else. Bad decision.
We ordered a "Not Just Vanilla" funnel cake and only towards the end of our plate did we find a dead bee in the sauce. When I brought it to the waitress' attention, she stood there for a min looking dumbfounded and visibly undertrained in dealing with customer resolution and finally asked us to wait while she talks to the owner. 10 mins later she came back to offered a pathetic 10% discount on the "Not Just Vanilla" funnel cake. We were surprised by her generous offer, told her this was a pretty serious health concern, demanded a "free-bee" and left.
Will we ever go back again after this horrendous experience? Not a chance.
******* Please see attached photo of the bee swimming in our "Not Just Vanilla" funnel cake.