I recently stayed in this hotel for business and while not extraordinary, it was pleasant. Rooms were clean, staff was fantastic and meeting rooms were great.
The food was so-so with the exception of the onion soup which was one of the best I've had-and I tend to get onion soup at every opportunity.
The other negative that detracted me from a 4-star review was that I was awoken at 7:40am by window painters right outside my window yelling at each other and complaining.
I do recommend this hotel to anyone traveling to Charlotte as with a few tweaks, this hotel could go from good to great.