This company is a scam. They are in bed with first American Home Warranty and I suspect they get paid from FAHW by finding way to deny claims. I had an appliance that they denied the claim to fix unless I could prove that the unit was in clean and working order 2 weeks prior, which of course I couldn't.. who the hell could?! The appliance was less than 5 years old, give me a break.. Just another rip off technique from a low life company. Go anywhere else but here.