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  • Wow.... De ja vu Nicole! We experienced the same arrogance from McGann and Chester Towing. Horrible experience full of incompetence from start to end. They did not even know if they towed our car. We had to leave and come back because they could not radio their drivers or tell us if they had the car or not. Our car was towed due to conflicting signs when we parked downtown near the stadium. The sign that we parked in front of stated that we were good until 4pm. Unfortunately, there were signs on the other posts that stated we were only good until Noon. I believe the police may have changed their minds as to how early they wanted to prevent parking in that area, but failed to remove all of the old signs--there were at least 3-4 of them on other posts. When we returned to our car at 2pm, the car was gone. We took a picture of both signs to prove that we had not negligently ignored a sign, but it fell on deaf ears at McGann and Chester. They were so rude and arrogant that they only replied with, "We work for the police, take it up with them. The only way you get your car now is if you pay us." The woman behind the counter was the worst person I have ever dealt with. The manager is not much better. I cannot believe the police deal with these people. We are currently taking the issue up with the courts because it will be at least $250 or more, but that requires missing a day of work now as well. :-| That is one expensive bike ride along the water--I doubt we will be doing that again. The only upside is that we also called Roy Dean at the Municipal Investigations department. He was the nicest guy EVER! So understanding. A stand-up guy for sure. Here was the advice that we received: He cannot help us too much because we did not have any interactions with the police officer in which he could investigate. However, he did provide the following advice: - Chief of Police can release cars (but we already paid to have it released) - We should work with traffic court to find a day that we can go in (phone # on citation) - Bring ALL documentation -- including photographs - They will either reduce or refund the citation -- which we can then get a refund for the impound - If we have any problems we can call Roy back at: 412-255-2804 I wish everyone had been as kind and understanding as Roy. Roy for Mayor!
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