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  • "I was so disappointed with this place, that I was compelled to write this almost as soon as I finished eating." says Kellie A. in a review over a year ago. Well lets start by saying that not a whole lot has changed in a year and that was my first thought on my drive back to work. First off I already had read some of the reviews and it was a consistent "customer service is crap" here. I didn't pick the place as I was meeting my friend for a lunch date. When I walk in my friend is at the front of the line and there is a lady behind her. No staff around. We wait. And wait. And finally Mr. Ignacio shows up. No greeting just asked my friend what she wanted to order. When he finally got to me I ordered a Chicken Caesar salad and a diet coke. He then asks me if I want a 12 oz or a 24 oz and without hesitation I order the 12 oz thinking the smaller is better....not fully realizing its a kids cup. I pay for my meal (by the way he never told me how much it was) and he walks away. No receipt. No drink cup. No "I will have your order right out". So I move to the side to see if someone can help me. Immediately he is annoyed and "thought" he gave me a cup (my kids cup). I ask if THAT is 12 oz and he said yes. Ok I guess? Would have been nice to mention that little detail. The receipt without any conversation was awkward not knowing if he was going to give it to me or not. Again he hands it to me and walks away in silence. What a ball of joy this guy is. So my name is called and I kindly thank the guy (another employee) for my lunch. My girlfriend ordered the same salad and as I am a quarter through I look at her salad and realize mine doesn't have chicken. I quickly look at my receipt and make sure I ordered it with chicken. Sure enough they forgot the chicken. So once more I'm headed to the front with no one around waiting for assistance. Mr. Ignacio's slow ass comes up and as nice as can be I state that my Chicken Caesar Salad is missing chicken-praying and hoping they don't spit on it. No apologies just an argument of him wanting my salad back and me not wanting them to do bad things to it. I informed him that he can bring out the chicken separately which he did and added extra to be nice I guess. Thanks but no thanks. The chicken looked gross and was clearly nuked (a little cold in the middle). Maybe that's why they drench the salad in dressing "over" the whole salad so you don't see the chicken-which is how my friend's looked when it came out. Anyways, I counted like 4 employees in the back. Don't know what the heck they were doing because no one was up front unless forced to when a line piled up. Not to mention not one of them paying attention to customers up front. This is exactly what I'm talking about how special it is to have a young person giving great customer service. Because it is not often that you see that. In this case with Ignacio, I cant believe they have him servicing people. No personality and not one skill of customer service. Very sad. Lets just hope someone mentors the poor guy to grow up with a positive and friendly attitude. Like other reviews there isn't much to say positive. What a disappointment on all levels. Maybe management should check out the reviews to realize after a year they aren't getting better...sigh. Definitely will not be returning to this location.
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