Now Ive been to this particular location a handful of times and every experience Ive had has been less than desirible.
One time we were seated in the bar area, and it wasn't on a game night or a holiday. I dont know if they were just incredibly understaffed or their servers were just extremely undertrained but after we got our food and drink orders we never got talked to again. We waited probably thirty minutes trying to flag someone down to get a refil on our beers before we just gave up and walked to the front to ask for our check.
Next time we came with two of our close friends (one of which used to work for a Claim Jumper in San Diego for over a year) and we got seated, and waited. And waited. And waited. And waited. Now twenty minutes has gone by and our server hasnt even been over to our table to greet us...? Everyone around us is getting greeted and helped and even parties who have been seated after us are getting taken care of and were just sitting there still with no service not even a hello or a water. Finally one of us got up and asked a server if they could help us. We had to ask to be helped so we could spend money in their establishment. That really blows my mind.
We just came a few days ago with our family and our experince was completely mediocre, but compared to the way weve been treated here in the past it was a huge step up.
I like Claim Jumpers as a chain but I would not recommend this location.