| rev:text
| - The GOOD: Beautiful newer building that does not small like smoke as most casinos over 5 years do. Nice lobby, atmosphere. Feels more like a luxury hotel than a casino. Great rooms with high end fixtures and gizmos. Very nice pool area. Large enough that it was not a problem finding lounge chairs for the family. Great fitness facility. Very nice equipment and nice layout.The Spa looked nice although I had no services this time. I upgraded from a standard room to a suite at check-in. Glad I did as the suites were great. The suites also offer an area with free bottled water, sodas, coffee, light breakfast, fruit, muffins, afternoon wine, etc. This area can actually save you about $50.00 /day + if you have kids.
The BAD: Too far off the stirp for my liking. Takes 20 min to get from the hotel to the actual strip and then further to get to the Forum Shops, etc. Easiest method was to go through the Bellagio entrance, not easy. The attached mall is all ultra high-end. The best shops but as a reult, was absolutely dead on a Friday and Saturday. Must be a reflection of the current economy. Dining options were a little too high end for my liking as well. The buffet did look fabulous however but I had no time to try it out. Casino had high limits and very little play. Often say empty tables with dealers waiting for customers. Advice - have a few $5- to $10- minimum tables and you will have aq full casino. $25- minimum tables empty never made sense to me.
The UGLY: I realized on my drive to L.A. that I left some items in a bedroom dresser drawer. Several shirts, shorts, etc. No big loss, probably $200- total. My fault completely. I called the Aria to ask if housekeeping had turned this in so I could arrange to pick it up. Hotel rep said they would check and call me. No return call from the Aria. I called again the next day to see if anyone had found my clothes. Again, they said they would check with housekeeping and/or lost and found and call me back, felt a bit of an attitude or imposition on their part.. Again.......no return call at all. I found this suprising. So, next day, I called one last time and asked to talk with the suites concierge as they would have more clout suposedly. I asked if someone could simply go to the room and look in the drawer to see if the clothes were still there. ( I would think they could have offered this quick service for me but I actually had to ask ). They said they would see what they could do and would definitely call me either way. Well, you guessed it..... no call back at all. No email, nothing. Not that at that point I really expected anything. This leaves a bad taste in my mouth.
For what it is worth, I only deducted 1 star because of the lack of service on the last issue alone. They still have some customer service issues to work out it seems but overall, this is a very nice high end casino/hotel in Las Vegas.
I however, will stay in the Mirage, Ceasars, Venetian, Bellagio, etc. next time I come to town as I prefer the closer proximity to the strip.
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