I feel like as a customer going through a drive-through fast food chain, I should've gotten my food in less than 10 minutes. That was not my case today. I had to wait 20 minutes for two cars in front of me to get their food and the guy in front of me even left without taking his order!
When I finally pulled up to the window, the employee was acting so flustered and then gave me my order with no apology. I asked for honey mustard and he said they were all out of honey mustard. My food wasn't even that great so I don't understand what took them so long.
The customer service was just not up to par for what you should be doing it at fast food chain. I comprehend the mechanisms of being rushed, something going awry, and becoming flustered. That doesn't mean you should stop giving amazing service and apologizing. I almost left without paying and just driving straight food without getting my food because I was so angry and hungry.
Looking at the reviews on yelp I'm not surprise that I had a horrible experience. You really should step it up Bojangles.
I don't like to take time out of my day to write a shitty review but this needs to be addressed.