About: http://data.yelp.com/Review/id/JdYESamC2NWsGxDDNcKegw

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About: http://data.yelp.com/Review/id/JdYESamC2NWsGxDDNcKegw Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-02-17 00:00:00 (xsd:dateTime)
itemReviewed	Zipps Sports Grill
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	3 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	We went to this location because it was convenient and on our way home from work. We met my boyfriend's parents for dinner and after they left we stayed for a few drinks. The food was great and both waitresses that served us that evening were fantastic during the service. The reason this review is lacking two stars is because the end got a little weird. The waitress brought us our bill (for only the 3 drinks we had after dinner because dinner was already paid for) I put my card in the little leather booklet and she quickly picked it up. When she brought the bill back she set it on the table and started walking away. At that point my boyfriend noticed my card had been charged $56. He quickly called out to her and she came back and he calmly asked her why the card was charged for $56 when my bill was only $14. She responded by saying that it would void off. He said that is fine but he would like a receipt for proof that it was going to be voided. She proceeded to get upset that he was inquiring about a solution to the mistake that had been made. All of a sudden she started bawling and yelling about how she's worked 60 hours this week and in a snarky tone asked if he wanted to talk to her manager. He was baffled because he hadn't even been rude or upset about the mistake. He just wanted to make sure for my sake that the mistake was fixed. She snatched up the bill and ran off still crying and we could see her talking to another employee at the computers. She started walking back over (still crying) she said something like "that wasn't your fault", tossed down the bill and walked away with no other explanation. We looked at the bill and it had been adjusted to the correct amount although there was still no receipt showing that the $56 had been voided. I signed the check and we looked around thinking maybe a manager was going to come and talk to us about the incident or that the waitress would come back with an explination but after sitting there for about 10 minutes unnoticed we got up and walked away. The only part of this that I am upset about is that there was no explanation or apology for the mistake that was made with my card or the outburst of emotion from the upset waitress. I understand that people have bad days and if she has worked 60 hours this week then I know her pain. The fact that she got upset just shows that she is human but the fact that there was no explanation for the mistake of my card being charged $56 or an apology for the outburst of the employee shows me that this establishment is not concerned with good quality customer service which is something I am disappointed to say because during dinner I told my boyfriend we had to stop here more often because I loved their patio seating. :(
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Margaret

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