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  • My family has been loyal clients at LPAH for over 20 years. We have had many cats throughout those years and have always trusted them with our very loved kitties. Even when I brought my cat in for a routine neutering and I was called shortly after to be told that he had died and been unable to recover from the anesthesia. I was of course devastated. But I forgave them. When my mom called me sobbing because her cat was obviously on deaths door and the receptionist at LPAH would not let her come in with him due to having no appointments available. Even when she asked if she could come and sit with him in the waiting room they told us not to. They finally gave her an appointment 3 hours later and I made her go early because the cat was so obviously in huge distress. The cat died in their waiting room because no one would see us earlier. They never recommended that we should have gone to emergency with him, which any good vet would have suggested. But, again, I forgave them. Now I have moved out of the area. I just got a new kitten and decided I would book him at a new vet, but keep my older cat with LPAH. My older cat was not doing well with adjusting to the new kitten and had stopped eating completely. He was lethargic and hadn't eaten in almost 2 days. So on Monday morning when they opened I called immediately to get my older cat an appointment. I told them how sick he was and they said (again) that they had no appointments and that they could see him the NEXT DAY. I stressed how badly he was doing and they said they would get back to me in a couple minutes. 30 minutes later no one had called. I called back. They again said they'd call back. Don't forget, I have stressed how sick and desperate my cat is and they haven't even suggested I go to the emergency vet. In the mean time, I call the new vet office where I have booked my kitten an appointment for the next day. I had never even been to the new vet before so I didn't expect that they would see a brand new client with an emergency. But they did. They told me that I had to come in right away because cats don't do well at all if they stop eating. On my way to the new vet (over an hour later at this point) LPAH called to say I could come and drop my cat off and they'd see him when they had time. So I should drop of my distressed cat and have NO ONE watching him for god knows how long? My cat needed immediate care and we have had to force feed him to get nutrients in him. It's been so difficult and at least someone was there for us. No thanks to LPAH. If you go to this vet, expect to have to go somewhere else when you have a sick pet. They are only good for booking appointments far in advance. Seems that they don't like dealing with actual sick animals. I'm absolutely disgusted by the service I did not receive. Go anywhere else.
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