Called ahead and asked if they could make two cheese pizzas. Arrived and they hadn't started them yet. Admittedly, they were swamped with people in line but they didn't seem to have it together. They ended up giving our pizzas to another family. Since we had a show at Symphony Hall (and they knew it at the onset) time was of the essence. Asked for a refund and they were apologetic and gave it to us. I was sad--it looked like the pizza tasted good.