The staff was very helpful (especially Rose) and she even offered me a sample of the cold brew coffee versus the regularly brewed iced coffee which made it fun! They seemed very productive yet attentive to each customer which is difficult to do on a Saturday afternoon! I'm sad about some of the other reviews but since I'm here in the afternoon on a Saturday it might be a different experience. I have to also mention that I have been here some mornings last school year (I work at a school) and I always had a pleasant experience! Keep up the good work!