What a disappointment.
The sales people lack knowledge, and managers are powerless to correct customer service issues.
Nordstrom offers cut rate service for a premium price.
Men, you'll do better at Men's Wearhouse.
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UPDATE:
After 4 phone calls, I spoke with the manager of the Men's Dept at the Scottsdale store. She agreed refund me for the suit I purchased. I kept the shirts.
I've upped my review to 3 stars. It was more trouble than it should have been, but I learned something and I'm satisfied with this outcone.