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  • I was tired of going to the dealer for my truck, which is out of warranty coverage and tried Virginia Auto on the recommendation of one of my business partners. My truck had been shuddering and shaking badly at certain RPMs & speeds. The dealer diagnosed the problem as my catalytic convertor and replaced it. After driving my truck for a day, I could tell the problem was not fixed and even felt worse. Rather than go back to the dealer, I thought it was a good time to sever ties and try some place new. They had to keep my truck a few days to fully diagnose and repair the issue and actually took the time to drive the truck, first to recreate the problem, then to be sure it was fixed. Doesn't seem like a big deal, but the dealer clearly did not do this. They kept me updated throughout the process (what tests they were running, possible causes and next steps), offered me rides to and from the shop and a loaner car when they had to keep my truck a few days. Turned out to be a spark plug issue, adding to my frustration with the dealer, as the technician there had even written, "probable spark plug issue" on my receipt/work order, yet failed to fix it. However, their lack of follow through and poor customer service forced me to find these guys, who I feel like I can trust, so all is good in the end. I went into the situation a little standoffish because I knew my fix would be expensive, but I left feeling good about the service I received. They also warranty their work, I believe it's 2 years/24,000 miles? I've been to other shops that will fix your car for cheap and do a quick-fix repair that will mask or even fix issues for a time. If that's what you're looking for, don't bring your car here. These guys work hard to find and fix the source of the problem, not just the symptoms.
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