I have been coming here for almost a decade. I've had to change doctors many times because the medical staff don't seem to stick around very long, which is a shame because they've all been great, despite the fact that they are told not to spend more than about three minutes with each patient.
The front office, however, is disorganized and seemingly semi-inept, and callbacks just don't ever seem to happen. When I called them recently, I actually got a busy signal (remember those?)!
Perhaps it is time to get a new doctor.