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  • Would have gone lower if I could, manager was unbelievably rude, one of my co-workers ended up with bed bugs and when it was brought at the front desk, the manager glared at us. Also were told that we all demagnetized our room keys by having them near our phones.... Rooms were sub par at best and smelled like smoke. Edit to response - regardless of how bed bugs are dealt with. And yes they are not the fault of the hotel but the person who brought them in. The response from your desk staff was very inappropriate. There is no reason to be rude to your customers. Rule one of customer service is to be professional. If you have a group of frustrated people the last thing you do as a representative of a company is to give attitude, blame the customer and glare at them. And I find it odd that all of the group that I was with had their card demagnetized on the same day when none of us had that issue in any other prior day as we have been in hotels for the last 2 weeks. You may state your rooms are smoke free but of a group of 31 people 20 of us stated our rooms smelled of smoke.
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