We wanted to order takeout as my 85 year old father in law was worn out from a day of walking around Montreal. So our plan was for my wife to order takeout while my son and I walked there. Turns out the employee hung up on my wife when she tried to explain why she wanted to order. (I learned this when I got home.) So we enter the restaurant and I said "my wife called in an order" and the guy rolled his eyes and said "no" and walked away. I realize my phone is buzzing and my wife just texted me what happened and texted our order to me. So unhappily we will start from scratch.
Several minutes later the guy comes back and says well do you want to order and I say yes and then say "but I'm still confused why you can't take an order with a credit card" and he says "because people like you won't show up". I couldn't figure out if he meant American or Anglo or something else.
So I go to read the order from my phone and he simply walks away again. We go through this two more times (and I got stern...my kids call it daddy tone) and he does the same rude thing...asking if I want to order but walking away when I try. And he kept calling us names under his breath. We definitely heard "Jesus...f*@king a@@holes". The other is far more offensive based upon the religion he perceived us to be but I will leave that out since we are not positive he said it. (I"ll give him the benefit of the doubt.)
I then called the Atwater location to see if we can do takeout from there. The employee there said we could but said I should talk to the manager at the Parc location. The same rude guy at Parc said there is no manager; I ask for the manager's name so the next day I can send an email. He says he won't give out the name of the manager because it is private. I said first name is fine if there is a concern. He said "I'm not giving it to you." The staff does not wear name tags and he wouldn't give his name either. We left and went to the Atwater location to get our takeout. (I gave them a five star review. Great staff.)
I think Cacao 70 has an issue on its hands. Given the diversity of the neighborhood around Parc and Montreal as a whole I think they want to be careful with the offensive prejudices of the staff and the treatment of customers.