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  • We really REALLY love the Highland Heights location. Seriously, it's my go to burger joint in Cleveland. So, when we heard this location was opening up, a half mile up the street from us, we were beyond thrilled! Especially in this neighborhood, let's be honest, there isn't anywhere to go in Willowick for a quality burger with some awesome brews on tap. We have been to the Willowick location twice now, and left feeling disappointed each time. I'll give the first time a pass. It was opening night, and there were a lot of kinks that hadn't been worked out yet. It's cool. This last visit was a bit of a disaster though. My two-star review isn't for the quality of the food (although, I have yet to have a burger truly cooked to order there. Always overdone, which has never been an issue in Highland Heights), it's for the service and the beer. We went in around 6:30pm, prime dinner time. It started out smoothly enough, but a few of the beers on the draught list weren't actually available. My husband settled on the Breckenridge 471, which is priced insanely high, but whatevs. He says he could taste the dirty beer lines. Fail. Gross. Oh, there was also some issue with the soda water. Apparently they didn't have any because the "box it comes in ran out" (our waitresses words). I'm not sure how that happens, but, again, whatevs. When we were all about 3/4 done with our meals, the waitress brought our checks over and started telling us that her shift was over, and she was SO tired, and she had to leave, and she was SO happy to be leaving, and here were our checks! Dropped the checks, and took off. Didn't ask if anyone wanted another round of drinks, didn't ask if we wanted to be transferred over to someone else. Nope. That was it. We were done. According to her. We probably all sat there chatting for another hour... No one else ever came to the table to check up on us... And, we saw our waitress at the bar enjoying her own cocktail! I sincerely hope this turns around, but I'm skeptical. This location has been so many different bars over the past few years. Always the same crappy service, always the same, weird clientele. It's Willowick, I guess I shouldn't have such high expectations. We'll continue to frequent the Highlans Heights location, but I think this one may be out.
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