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| - I am SO ANNOYED with this location's to-go service!
I am giving two stars because things I enjoy about this establishment are: 1) They've never gotten my order wrong and 2) The food has always been up to par and consistent with other locations.
HOWEVER, I call to place an order to go on a weekday, and they immediately put me on hold to transfer my call. Like, why does my call need to be transferred? Aren't most calls for to go orders? Why is there no designated person to answer the phone, ready to take orders? On top of that, I'm on hold for 6 MINUTES before I hang up and try again. My call gets answered in just two rings, and I get placed on hold again...FOR FOUR MORE MINUTES. That's when my husband and I decided to get dinner elsewhere. Obviously they don't want our money, they don't value our business.
Other times I've gotten through and placed an order successfully over the phone, I show up the 15-20 quoted minutes later to have to wait around the bar (once a whole 20 more minutes--yeah, my fries were soggy).
My take-out experiences with this place are just so bad that I am not sure it will even be an option for us anymore. It's not worth the battle. It makes me mad to get bad service, and then I don't even get the food I want out of it, because I can't justify sticking around for bad service--and they don't care. I could yell or speak with the manager or whatever, but then I just become "that" customer. I'd rather just vent with this review and encourage the staff to STEP THEIR GAME UP.
Please. Because I really love a good whiskey river BBQ chicken wrap on a Wednesday night at home, and it burns my biscuits when I have to be on hold for 10 collective minutes, only to just give up and get Wendy's. :(
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