Vicki doesn't play around. She's old and she's a little rough around the edges, but she has a passion for her work, and really cares about your pet's health. Apparently she's been doing this stuff for decades and decided to open this shop after being bored in retirement. Taking care of your dog is pretty much what she has chosen to take her time with, and it shows. She was very helpful with not only a great haircut for my dog, but also lots of advice about his health regarding everything from his dental hygiene to his eyes. The pricing was fair, and she was able to get my dog done pretty quickly (in about 2 hours) at a moment's notice. Just about every groomer I've ever gone to has gotten my dog's relatively simple haircut wrong on pretty much every visit, but Vicki was able to take my instructions and give me exactly what I was looking for on the first try. I don't plan to go to another groomer, as long as she stays in business.