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  • I banked with TCF for roughly 5 years while I lived in Arizona. I initially selected them because they opened a branch near my home, and 7 days a week is a big draw. Add to that little things like a free coin counting service and they are very appealing. I have had two negative experiences with TCF. The first occasion was when I had just moved into a new place and I went to a third party atm so that my roommate and I could put money together for a money order to pay the rent. That ATM malfunctioned and never gave me my money so I took my receipt and went into the bank to resolve the issue. For whatever reason the receipt had a different time stamping than what was in their system and they refused to correct it and I had to pay a late fee on my rent. Needless to say, I was pretty pissed off. Other than that, the only problem I have had with them was when I moved out of state. I recently moved to Washington and of course I kept my bank account with TCF while I was making the move so that I didn't have any issues while I was driving for 4 days. However, when I got here of course there were no local branches so I had to get a new account. When I attempted to close my TCF account, they refused to do so over the phone and informed for me that I had to send a notarized letter to them. I think this is complete b******* . My best recommendation to you would you be very careful how you deal with them they have great services but they are very local bank and if you run into any issues with them they're just going to make you wait. By the way, I was unable to use my debit card in the entire state of Oregon unless I use a pin code. That means, I was unable to use it at any gas station. Pain in the neck. I should also mention that their customer service agents in Minnesota can be very difficult to understand and they are rather ignoramus. The last one I spoke to sounded like she had marbles in her mouth and just went on and on with endless details I did not need to hear while I attempted to get the pertinent information out of her feeble mind.
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