My one star does not reflect the food or coffee I love DnD.
The review is based on my customer service experience or what I was witnessed to. I went in at 6:15 am on Friday 2/16. There where 3 guys in front of me. The girl behind the counter was very sweet as the first guy ordered 3 dozen donuts.
When he walked away, the girl behind the counter yelled out to her tattooed coworker that she was going to need more assorted dozen boxes made as she was out. The two gentlemen in front of me ordered two dozen assorted. The sweet girl behind the counter, once again told the lady with the tattoos that she was in need of more assorted, which at that point I told her I was also going to need 3 dozen. She once again stated she was going to need 5 dozen assorted donuts.
We completed my transaction, seeing there was no one in line she started to go toward the back when the tattooed lady yells at her in front of everyone. "Bonnie (the lady in back) cannot just make donuts for you! You need to ask before you just need 5 dozen donuts!" The sweet girl behind the counter responded by asking "Do I need to check with Bonnie before I ring up the order for a dozen donuts if the customer asks for a dozen?" The snappy nasty response was "YES!". The girl said okay and went to the back to help get the 5 dozen boxes together. While the two guys in front of me waited, we could here the tattooed lady and Bonnie belittle and rant at this poor girl. I was appalled by the behavior. It was like a mean girl convention! I have been in management for years, even if she did something wrong you have a conversation off the line, away from customers sight. Then to continue to berate and talk about this girl with any of the staff that would listen. Completely unprofessional.
Worst part was I asked and found out that these two mean girls where part of the management team! The two guys and I were looking at each other with shocked and appalled looks while this was happening.
I just don't get for the life of me why they were mad at this girl for the three of us who spent $100 ordering donuts in a 5 minute span? It is implied in the name they sell donuts.