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  • I had not taken my family to RR in quite some time. Everyone was in the mood for burgers so it seemed like a good fit for a relatively inexpensive Friday night dinner. Pulling in the parking lot I was surprised at the lack of business - that should have been my first clue. We were seated promptly and our drink order was taken. Then we waited. And waited. Finally our drinks arrived and our order was taken. We ordered a small appetizer and bowl of soup with our meals. Again, we waited. Our appetizer finally arrived - but no soup. It was mediocre, and sadly, the best food we would have that evening. Our entrees arrived shortly after. It was then my husband asked if he could have his bowl of soup. Soon after the waitress arrived with a half filled bowl. It almost looked as though it had been full at one point, then dumped out. The fries were cold on all our meals. The burger I ordered well done, was extremely pink. I did not bother to ask for it to be corrected because at this point the whole experience was quite laughable. More than halfway through our entrees, a gentlemen in what appeared to be a manager's uniform, came to the table with a bowl of soup asking if it was ours. My husband laughed and told him, "No, I already got this half full bowl." A few moments later I bit into something hard, like bone, in my burger. At that point I was disgusted - and done. I would have told the waitress that the food (and service) was awful, but we were never asked. When she brought the bill she said she had taken the soup off the bill since it was only a 1/2 bowl. So my husband's comment must have at least made it back to her, yet there was no apology for it, nor the fact that he had to ask for it and received it after his entrĂ©e. $58.00 for 3 people, lackluster/slow service and terrible food? No thanks RR. We won't be back.
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