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  • Ordering from this place was a nightmare. Sorrento's pizza and its owners are crooks who tried to scam me by voiding my order, but not refunding the money I was charged. So now instead of them just simply refunding my money, I have to file a dispute with my bank. Over $13... On April 23rd I ordered a cheese pizza and wings for pickup. This place is about a half of mile away and I was told my order would be ready for pickup in a half hour. So I show up after a half hour and I was told that my order wasn't ready because they didn't have any cheese. They said the cheese was "on its way" and they would deliver my order free of charge for the inconvenience. So about another 30 minutes passes, it's getting late and my kids are getting hungry. I call and I was told the cheese still hadn't arrived but it would be there shortly and my order would be ready in another 30 mins. I waited an hour and called back and was told that it was almost done. At this point, I had already ordered pizza from somewhere else and wanted to just cancel my order. About 30 mins after that, 2 and a half hours after I initially placed my order, I hear a knock at the door. We're already sitting down eating pizza from the second the place I ordered from. I open the door and the general manager of Sorrento's pizza is at the door with the order I canceled. 2 and a half hours after I placed the order. He said he wanted to personally deliver the pizza. I told him I had already gotten pizza and I just wanted my money back. He offered to give me 50% off which I declined and told him I just wanted my money back. I placed the order on April 23rd. My bank processes refunds fairly quickly so after a few days of not seeing the charge reversed, I went in to Sorrento's to see what was going on. The general manager assured me that he voided the order and even printed out a receipt stating the order was voided and the hold up must be on my bank's side. So it is now May 4th and the charge still hadn't been reversed. I called my bank and was told that Sorrento's pizza had just voided the order, but never issued a refund and I would have to file a dispute which would take another 2 weeks. All over $13. Totally unprofessional and shady!!
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