rev:text
| - Based on tonight solely, I would have chosen not to elect any stars at all if I could. Multiple red flags were observed regarding staff AND management's customer service, as well as lack of professionalism amongst each other.
Furthermore, there were issues with the credit card scanners, in which staff member yelled: "Cash only, dude!" to me while I was in line. Twenty minutes went by before I could even order & pay for my selections with a credit card.
I was also disgusted with the way staff managed a situation where part of their foundation collapsed (ceiling). It is understandable that "things happen" but staff could have at least attempted to maintain a positive attitude, rather than grunt in disgust directly in front of the customers. When management and someone from maintenance did have the opportunity to observe & fix the problem, both individuals began cussing, arguing, & pointing fingers at the female staff members directly in front of the customers, once again.
Yesterday morning, I would have given it THREE 1/2 STARS because management was very professional & allowed options for me to make accommodations to my order, which I received a BOGO for taking the online survey. Only issue I had them was that the orders seemed slower than they usually take, but AM crew did well overall. Unfortunately, my recent experience prompts me to avoid this particular McDonald's location. This is especially frustrating for me because I still have two more days on my stay here in the Plaza Hotel located on the Strip in Las Vegas, NV.
|