I recently brought in my Chevy Express van in a semi-emergency situation. I have 2 special needs boys in wheel chairs and the lift was not functioning. I called and checked availability for service and although Performance mobility was busy, they made me feel like i was the most important. John got me right in and my van was completed the very next day. The level of customer service that i was provided is hard to find anywhere. My old 2006 van and a lift i did not buy from them and they still rolled out the red carpet. I highly recommend this company and will continue to send others i know for all their mobility needs. When it's time for our family to purchase a newer mobility van I know where I'm going!!