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| - AVOID AVOID Just stay away, horrible customer service, lost $200 and half a day. ruined birthday. Pictures look great and sounds like a awesome adventure unless they cancel your ride and you try to get your refund. GOOD LUCK DOING THAT.
purchased this as a surprise birthday gift for my wife & I and booked our ride for Monday morning sunrise April 9th (Her birthday)
Per their instruction called Sunday night after 8:30 pm to confirm after listening to their pre-recorded flight line instruction I had to call Monday morning 4:15 am so I did and we were instructed that flight will go on as scheduled and please meet at their office: 4390 Polaris Ave. Las Vegas Nevada 89103 and we did.
up on our arrival checked in with Johnathan Wright -Lead Pilot (He was funny, all hipped up with a lot of positive energy and many jokes ) and we were given waivers to sign for each person. They had water, orange juice and variety of breakfast oat bars in the lobby. (this was nice of them)
That morning there were about +/- 40 of us tourist from all over such as Germany, London, Boston and etc.
We were instructed to board their passenger vans (5 total long vans with 2 pulling white cargo trailers). we were taken to west side of town to southern hills hospital parking lot located at: 9300 W Sunset Rd, Las Vegas, NV 89148
as soon as we pulled in the parking lot and even before getting off our van, our pilot started by saying there is too much wind and we will not be flying today. so we all got out of our vans, standing around. Jonathan wright- Lead pilot gathered everyone and started explaining the wind issue and apologizing many times for not flying as it wasn't safe and our safety was their number one priority, if anyone would like to reschedule for another date and insured everyone is in title to full refund with no problem. finally were taken back to their office and others to their hotel rooms via different vans.(everyone was very disappointed)
we didn't ask for any documentation, email or anything confirming this cancellation and simply just trusted them, what a mistake!!!!!!!!!
and let me tell you between them and group-on it has been a nightmare trying to get our refund from them. we keep calling and chatting with their customer service and they ask for documentation, email or something in writing and keep saying this was a final sale no refund will be issued unless Merchant authorizes a refund. our voucher has been redeemed by them and so group-on got our money Vegas balloon ride has been paid for a ride that wasn't provided and we never had and was cancelled and we are out of our $200.00 plus half a day of our time. not to mention my wife's birthday that was ruined
and so far nothing basically we lost $200 MY NEXT PLAN OF ACTION IS TO CALL LOCAL NEWS CHANNELS SUCH AS ACTION 13 OR OTHERS MAYBE THEY CAN HELP.
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