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| - I have to say I went to this location because of their hours and for the Yelp reviews I read. I had set an appointment and when I got there only one other person was out in the waiting area. I walked right to the counter and was asked to fill out some papers which was expected since it was my first time.
I finished the papers in less than 5 minutes and then I sat in the lobby for 30-35 minutes. Another woman walked in and told the lady at the counter she wanted to bring her dog in because he was acting strange. Her words "He was going up to a friend and wanting to be pet by him, he must be sick because he is shy" and then she got brought back with her pet! I was already sitting there a good 15 minutes, REALLY?
I was getting a bit upset because, well, I don't have all the time in the world and just wanted to get my 2 dogs looked at.
After 30 minutes I finally walked up to the counter and said "You do know I had an appointment at 11, right?"
Finally they brought me back to the examination room...I sat there for another 30 minutes! I couldn't believe it. My blood was boiling and I was to the point where I started to put my dogs back in the kennel to leave. As I was packing them up a tech came in to start off the temp and weight. She was very friendly and the reason why I gave more than one star.
The tech did her thing and left...and there I was sitting waiting for the vet for another 10 minutes!
Here I am 70 minutes after my appointment and still have NOT seen the vet, I missed another appointment I had because of how long it took.
When setting up the appointment for the next visit I wasn't given an card or anything to remind me of when it is. I have no idea when the next appointment is, I may have missed it but that doesn't matter, I don't plan on returning.
I did get a call the next day about the stool but they weren't sure if the samples had been mixed up because the adult dog had parasites that a puppy would have and the puppy had some that the dog should have so they just generally treated them both.
When I went to pick up the medicine the person at the counter couldn't tell me what I needed to do to give 1 mil of the medicine to the puppy. Another tech happily assisted me and gave me a syringe, thankfully she was there.
When I asked the guy at the counter what kind of parasites I was battling the guy said "I don't know"... I asked if it was in their records and he said "No"...wait...what???? So I stood there thinking he was finding out for me...no, he was doing something else...I took the medicine and they didn't even say "Make sure when you're done you bring a sample back in to find out if they are better" It has been a week since the 7 day medicine ran out and I haven't got a call asking if all was OK and if I'm going to bring in the stool samples.
I really don't feel comfortable with this place, and I'm upset that it didn't work out....I had better hopes to find a vet in the neighborhood since I'm new to it.
Time to find a new one. If anyone has found something in the area that's you went to, please let me know by message.
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