I wish Yelp had zero stars because this is what TWC deserves. The monopoly they run has run its course. I have used their services for many years until recently when I finally tossed in the towel. Horrible service! I was considered a premium customer (can't remember what TWC calls it) yet still always received the worst service. Every time I had to call for some problem (very often) I would be placed into their web of transfers while having to explain my issue to the next service rep each and every time. Not fun. It's a circus at TWC.